WhatsApp · Post-purchase AI

The retention agent that pays for itself by stopping returns before they happen.

Recete is an AI assistant that lives on WhatsApp. It uses your product knowledge to answer questions, send guides, and resolve issues — automatically, before they become support tickets or refunds.

Billed through Shopify · cancel anytime · ~15-min setup
3 automatic check-ins per order5 reply languages24/7 answers on WhatsApp
order #4821 · day 2
intent: usage_question
return prevented · +£84
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R
Recete · Olive & Oak
online · usually replies instantly
TODAY
Built for Shopify merchants in the UK & EU
Shopify App Store app
Your own WhatsApp number
Consent checked before every message
UK company · data hosted in London
How it works

Live in fifteen minutes. No agency, no engineer.

Install the Shopify app, follow the three setup steps inside it, and Recete handles the rest. The in-app checklist shows what is left.

01 · CONNECT

Install from the Shopify App Store

Approve the plan in Shopify, then link your WhatsApp number by scanning a QR code. Recete reads your catalog and new orders through the official Shopify API.

$ shopify install recete
→ plan approved in Shopify
→ WhatsApp · your number linked
→ products · synced
02 · TEACH

Teach it your products

Recete reads your product pages. Add usage instructions and return-prevention tips where it matters, then pick a bot name, tone and welcome message.

product pages · read
usage instructions · added
return tips · added
welcome message · ready
03 · MEASURE

Go live and measure

Delivered orders start the conversation. Saved returns, reorders and customer sentiment show up in your dashboard. Cancel any time from Shopify.

returns saved£4,820
repeat purchases£11,310
support hours saved62h
net ROI · 30d9.2×
Features

Everything you need to turn one-time buyers into repeat customers.

Six modules — one calm dashboard. Pick the workflows you need, leave the rest off. No feature creep, no agency required.

Post-purchase WhatsApp engagement

Personalized messages at the moments that matter — welcome, usage tips, check-ins, win-backs. Configured once, sent forever.

T+0 welcomeT+3 usageT+14 feedback

AI conversations grounded in your product

Answers from your product pages and the usage instructions you add. Handles complaints, guides usage, and prevents returns — with a human handoff when it matters.

RAG pipelineIntent detectionHuman handoff

ROI dashboard, not vanity metrics

Saved returns, repeat purchases, sentiment, RFM cohorts. See what your post-purchase messaging is actually worth.

ROI trackingSentimentRFM cohorts

Real-time order sync

Orders and fulfilments arrive from Shopify as they happen, so each message goes out at the right moment — no spreadsheets.

Shopify webhooksDelivery triggersNo manual export

One-click install

Install from the Shopify App Store, approve a plan in Shopify, and link your store’s WhatsApp number by scanning a QR code — no API keys. Templates ready out of the box, zero coding required.

App StoreQR linkShopify billing

Consent-first and GDPR-ready

Only customers who opted in are messaged, STOP works instantly, phone numbers are encrypted at rest, and every merchant gets our DPA. Customer data stays your data.

GDPREncrypted at restDPA included
Example conversations

Three conversations your team doesn't have to have.

Each one represents a real moment in the post-purchase journey — and a real margin point that Recete is protecting.

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R
Recete · Demo
example
TODAY
Pricing

Simple, transparent pricing. No hidden fees.

Starter
For lean teams validating post-purchase support and retention.
$29/ month
  • 150 included chats / month
  • 20 recipes
  • $0.18 per overage chat
  • Your own WhatsApp number
  • Basic analytics
Install on Shopify
Pro
For higher-volume brands that want smart re-orders and deeper analytics.
$169/ month
  • 3,000 included chats / month
  • Unlimited recipes
  • $0.08 per overage chat
  • Smart Re-order
  • Advanced analytics
  • Your own WhatsApp number
Talk to sales

At a $40 average order, preventing two returns a month covers the Growth plan. Billed through your Shopify invoice. Every plan includes our DPA and email support.

ROI calculator

Run your numbers. It's not a leap of faith.

An illustrative estimate, not a promise. Set the sliders to your store; the assumptions are listed underneath.

Assumptions (not measured results): 32% return reduction · 14% repeat lift on 35% margin · 65% of post-purchase tickets handled automatically at 7min each, $38/hour support cost.
Illustrative monthly recovery
$6,097
That would be a 88.4× return on the Growth plan at $69/mo, if these assumptions hold for your store.
saved returns$2,880
repeat-purchase lift$2,940
support hours saved$277
monthly total$6,097
FAQ

Common questions from merchants.

Can't find what you're looking for? recete@recete.co.uk

Install Recete from the Shopify App Store and approve a plan in Shopify. The app then walks you through the rest — product instructions, welcome message — with a checklist that shows what is left. Most merchants finish in about fifteen minutes.
Only customers who accepted marketing at your checkout. Consent is checked again right before every scheduled message, and customers can reply STOP at any time. Our WhatsApp & GDPR checklist covers what to put in your checkout wording and privacy policy.
No. Recete is designed to reduce the manual support workload of a small team, not assume you have one. You can still enable human handoff for escalations or sensitive conversations.
By sending proactive, timely WhatsApp messages with usage guidance and follow-ups that answer common questions before they become return requests. Many returns aren't about defective products — they're about confused customers.
Recete acts as your data processor under our DPA. Data is encrypted in transit, phone numbers are encrypted at rest, and the database and app run in London. Shopify's customer data and deletion requests are handled automatically. The full list of providers is in our Privacy Policy.
English, Turkish, German, Hungarian and Greek. You choose which ones your store replies in, and Recete answers in the customer's language when it is one of them.
Post-purchase AI · WhatsApp

Stop losing margin after checkout.

Install Recete in about fifteen minutes and start looking after every order you've worked so hard to win.

Billed through Shopify · cancel anytime